Customer Service
- Shipping & Delivery
- Privacy & Security
- Not collect personal information unless:
- the information is collected for a lawful purpose that is directly related to a function or activity of the purchase AND
- the collection of the information is reasonably necessary for that purpose
- Not collect personal information by any unlawful means
- Collect the information directly from the individual
- Make the individual to whom the information relates aware of:
- the fact that the information is being collected AND
- the purpose for which the information is being collected AND
- the intended recipients of the information AND
- whether the supply of the information by the individual is required by law or is voluntary, and any consequences for the individual if the information (or any part of it) is not provided AND
- the existence of any right of access to, and correction of, the information AND
- the name and address of the Company that is collecting the information and the Company that is to hold the information.
- Ensure that any information collected is relevant to that purpose, is not excessive, and is accurate, up to date and complete, and that the collection of the information does not intrude on the personal affairs of the individual to whom the information relates
- Ensure that the information is kept for no longer than is necessary, that the information id disposed of securely, that the information is protected against loss, unauthorised access, use, modification or disclosure, and against all other misuse, and that if it is necessary for the information to be given to a person in connection with the provision of a service to the Company then everything reasonably within the power of the Company is done to precent unauthorised use of disclosure of the information
- Help an individual to ascertain whether the Company holds personal information, whether the Company holds personal information relating to them, and, if so, the nature of that information, its purpose and their entitlement to gain access to the information
- Povide the individual with access to the information
- Make appropriate amendments (whether by way of corrections, deletions or additions) to ensure that the personal information is accurate, and relevant, up to date, complete and not misleading
- Attach to the information, in such a manner as is capable of being read with the information, any statement provided by that individual of any amendment sought
- Notify recipients of that information of the amendments made
- Not use the information without ensuring that the information is relevant, accurate up to date, complete and not misleading
- Not use the information for a purpose other than that for which it was collected unless;
- the individual to whom the information relates has consented to the use of the information for that other purpose OR
- the other purpose for which the information is used is directly related to the purpose for which the information was collected OR
- the use of the information for that other purpose is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual to whom the information relates or of another person
- Not disclose the personal information unless the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual concerned or another person
- Ensure that, if personal information is disclosed to a person or body that is a public sector agency, that the agency does not use or disclose the information for a purpose other than the purpose for which the information was given to it.
- Ordering 1) Once you have selected your blinds, click on the ‘price your blind’ button. Enter your blind width, drop, colour and other options available - then click ‘calculate price’. Once you have received a price for your blind, click ‘add to shopping cart’. Click ‘add another blind’ if you are ordering more than one blind.
- Payment, Pricing & Promotions
- Updating Account Information
Delivery
The estimated dispatch time on all products is approximately 7 days. If we are unable to dispatch within this time frame we will contact you to discuss a convenient delivery date.
As an approximate guide, our delivery times are as below:
* Up to 7 working days from order to factory * Between 7 and 14 working days from factory to delivery, depending on location.
General questions
Q. How will my order be delivered?
A. All orders are delivered by road freight using a national carrier.
We will send you an online tracking code for internet tracking.
Q. How can I track my orders?
A. If you've been issued with a Tracking ID you can enter it here to track your order.
Q. Can I arrange a specific date for items to be delivered?
A. At present it is not possible to have an order delivered by a specific date or to postpone the delivery. We would therefore recommend that you check the availability of a product and estimated delivery times to ensure that it will be convenient for you. In order to help our customers we do allow items to be despatched to a different address. The most popular option is to have items despatched to your workplace, which will allow a colleague to sign for the item in your place if you are unavailable so there will be no need to organise redelivery. We have also found that despite the fact that we have a very high success rate in terms of delivery, the small number of problems that we do have tends to be to residential addresses rather than business addresses. We would therefore always recommend where possible that customers have items despatched to their work address to ensure delivery.
Returns
The Blinds place Blinds are custom made to your exact specifications, thus they are not suitable for re-sale or restocking. Please be sure that you check all details thoroughly before finalising your order. We will automatically charge you for the total sale price after you have completed your order online by phone, fax or email.
Below is an overview of the Privacy Act 1988
Information Protection Principles
The Blinds Place must not do anything, or engage in any practice, that contravenes any information protection principles contained in the Privacy Act. In particular The Blinds Place declare that it will:
For the purposes of this declaration, personal information means information or an opinion (including information or an opinion forming part of a database and whether or not recorded in a material form) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.
For the purpose of this declaration, Company means The Blinds Place
2) When you have finished shopping and are ready to checkout - go to the shopping cart. The shopping cart will display the blinds you have selected along with the total cost. Click on the ‘proceed to checkout’ button.
3) Now it’s time to complete your delivery details. Please make sure you fill in all the fields marked with *. Click on the ‘continue to checkout’ button where you’ll be shown a summary of your purchase and confirmation of your details.
4) At this point you can change any incorrect details.The final step is to choose your payment method.